On behalf of MIMA, it is an honor to be a part of Baltimore’s first Language Access Toolkit. As immigrant and refugee communities continue to grow, it is imperative that we remove barriers preventing our communities from accessing services and resources. MIMA remains committed to ensuring Language Access is an integral part of Baltimore’s commitment to equity.”

- Catalina Rodriguez Lima, MIMA Director

How to approach language access holistically

The purpose of this section is to dive into all the components that ensures successful language access implementation and compliance.

Step 1: Preparing for language access

• Setting up a compliant language access procedures
• Ensuring readability of public materials before considering language access

Step 2: Setting up language access tools when interacting with LEP individuals

• Translating vital documents
• Ensuring readability before translating documents
• Using telephonic interpretation
• Understanding when to use in- person or virtual interpretation

Step 3: Informing residents about Language Assistance Services in the City 

• Promoting language access services availability with visuals and other forms of communication
• Engaging trusted partners in communities to spread the word

Step 4: Building and maintaining internal capacity for language access

• Understanding the role of agency Language Access Liaisons
• Regularly training staff to serve
• LEP individuals
• Knowing the parameters of working with bilingual staff
• Monitoring and evaluating language access services